RT info:eu-repo/semantics/masterThesis
T1 Estudio sobre los factores influyentes en la satisfacción de las personas usuarias en los Servicios Sociales
A1 Gutiérrez Rodríguez, Nauzet
K1 satisfacción
K1 percepción de los usuarios
K1 garantía de calidad
K1 Servicios Sociales
AB The objective of this exploratory and descriptive study has been to know the areasunder laying the level of satisfaction in users of Welfare Services, and create a questionnairethat included their perceptions of them. It was used a qualitative method, through discussiongroups in 4 town halls in Tenerife (2 northern area, 2 southern area) with 21 participants intotal. After the transcriptions of the contents in the interviews, the results hold that it´simportant the professional figure, infrastructures conditions and the conditions of the benefitsand quality of support provide by the professional. Consequently, this study elaborates aproporsal of a questionnaire with 26 items that include this elements.
YR 2018
FD 2018
LK http://riull.ull.es/xmlui/handle/915/10754
UL http://riull.ull.es/xmlui/handle/915/10754
LA es
NO Máster Univ. en Interv. y Mediación Fam., Soc. y Comun. Por la Ull y Ulpgc
DS Repositorio institucional de la Universidad de La Laguna
RD 26-dic-2024