RT info:eu-repo/semantics/article
T1 Importance‐performance analysis of private health facilities serving within the scope of Medical Tourism: Istanbul example
T2 Análisis de importancia -desempeño de centros sanitarios privados al servicio del turismo médi- co: ejemplo de Estambul
A1 Pekerşen, Yeliz
A1 Guneş, Erkan
A1 Canöz, Fatma
K1 Turismo médico
K1 Análisis de Importancia‐Desempeño
K1 Centro de salud privado
K1 Turista médico
K1 Estambul
AB The aim of this study is to evaluate the factors presented in the private health facilities operatingin Istanbul within the scope of medical tourism with importance‐performance analysis, to determine thesituation, to compare the levels of importance and performance and to reveal which factors should be protectedthrough the obtained findings and which should be focused on and which are in the spectrum of low priorityand possible excesses. For this purpose, data has been collected from medical tourists who has received medicalservices from 15 private health facilities operating in Istanbul between December 2019 and January 2020,using a survey technique. The data obtained has been evaluated by the Importance‐Performance Analysis.As a result of the study, the factors whose low priority should be maintained has been defined as waitingperiod, providing accurate hospital information, quality of service, legal inspections, follow‐up treatment andthe factors that need to be focused on has been defined as the transparency of the wage policy.
PB Universidad de La Laguna, Instituto de Investigación Social y Turismo
SN 1695-7121
YR 2021
FD 2021
LK http://riull.ull.es/xmlui/handle/915/24576
UL http://riull.ull.es/xmlui/handle/915/24576
LA en
DS Repositorio institucional de la Universidad de La Laguna
RD 27-nov-2024