RT info:eu-repo/semantics/article
T1 The role of perceived restorative capacity and crowding on satisfaction: a study in different tourist spaces
T2 El papel de la capacidad restauradora percibida y el hacinamiento sobre la satisfacción: un estudio en diferentes espacios turísticos
A1 Arbelo, Kevin
A1 Delgado, Naira
A1 Ruiz, Cristina
A1 Hernández Fernaud, Estefanía
A2 Psicología CognitivaSocial y Organizacional
A2 Centro: Facultad de Psicología y Logopedia
Grupo de investigación: PsicamULL_Psicología Ambiental
K1 perception of restorative capacity
K1 crowding
K1 satisfaction
K1 tourism
AB The objective of this study is to analyse the effect of perceivedcrowding and perceived restorative capacity on tourist satisfactionin different tourist environments. After visiting three touristspaces, 1,958 tourists were surveyed. Three scales were used: (1)perceived restorative capacity of tourist environments; (2) perceived crowding; and (3) satisfaction, enjoyment and intention torecommend. The results showed that the perception of restorativecapacity is intensely related to satisfaction measurements. In allthree tourist spaces, satisfaction decreases as perceived restorativecapacity drops. Likewise, the perception of crowding shows aninverse relationship with satisfaction; tourists who had a strongsense of being disturbed over the number of people at the sitehad lower levels of satisfaction, enjoyment and intention torecommend. The results show the important role played by perceived restorative capacity and the perception of crowding ontourist satisfaction and the need to explore the role of psychoenvironmental variables on satisfaction by incorporating theunique features of the place visited.
YR 2021
FD 2021
LK http://riull.ull.es/xmlui/handle/915/35315
UL http://riull.ull.es/xmlui/handle/915/35315
LA en
NO Artículo publicado en abierto
DS Repositorio institucional de la Universidad de La Laguna
RD 11-sep-2024