RT info:eu-repo/semantics/article
T1 Exploring crowding in tourist settings: The importance of physical
characteristics in visitor satisfaction
A1 Ruiz, Cristina
A1 Delgado, Naira
A1 García Bello, Miguel A. ´
A1 Hernández Fernaud, Estefanía
K1 Crowding
K1 Tourist satisfaction
K1 Social stimulation
K1 Privacy level
K1 Behavioral constraints
K1 Setting characteristics
AB The aim of this study is to validate the comprehensive model of crowding posited by Baum and Paulus (1987)and establish the weighting of each factor in the assessment of crowding and in satisfaction with tourist settings.486 participants completed scales assessing crowding at and satisfaction with the last tourist setting visited. Thestructural equation model obtained showed that social stimulation, privacy level, behavioral constraints, andsocial setting characteristics are indicators of the evaluation of the impact of setting, that explains crowding.Crowding does not have a significant effect on satisfaction with the tourist experience; however, a negative ratingof the physical setting characteristics was found to be closely related to tourist satisfaction
SN 2212-571X
YR 2021
FD 2021
LK http://riull.ull.es/xmlui/handle/915/35359
UL http://riull.ull.es/xmlui/handle/915/35359
LA en
DS Repositorio institucional de la Universidad de La Laguna
RD 18-may-2024