RT info:eu-repo/semantics/article
T1 Tourism and hospitality leadership in times of crisis:  critical moderators
T2 Liderazgo en turismo y hostelería en tiempos de crisis: moderadores críticos
A1 Silva, Maria José Nunes da
A1 Costa, Carlos Manuel Martins da
A1 Guerra, Ricardo Jorge da Costa
A1 Lemos, Fernando Manuel Florim de
A1 Gonçalves, Eduardo Cândido Cordeiro
K1 Crisis leadership
K1 Crisis
K1 Tourism and Hospitality
K1 Organizations
K1 Moderator Factors
AB Tourism and hospitality organizations and destinations are increasingly struggling to resolve andmanage diverse crises. Crises can be defined as unexpected and undesirable events, that cause pressure,represent a threat, provoking uncertainty, and fear. A different leadership is needed, with a strong capacity todeal with uncertainty, vulnerability, and complex chaotic contexts, to make urgent, quick decisions. This studyused several complementary methods and techniques to achieve the proposed objectives. An empirical studywas conducted, applying a survey, using semi-structured interviews with leaders in the tourism sector. In thissense, this work aims to contribute to a deeper understanding of crisis leadership and crisis management indisruptive scenarios, in tourism and hospitality. Also contributes to enriching crisis leadership research, whenthe crisis is increasingly frequent, much more globalizing, and harmful, and contributes to capitalizing onlearning and developing research to help mitigate the future negative impact of another crisis.
PB Universidad de La Laguna, Instituto de Investigación Social y Turismo
SN 1695-7121
YR 2024
FD 2024
LK http://riull.ull.es/xmlui/handle/915/38305
UL http://riull.ull.es/xmlui/handle/915/38305
LA en
DS Repositorio institucional de la Universidad de La Laguna
RD 16-ago-2024