RT info:eu-repo/semantics/masterThesis
T1 Análisis del puesto de Ayudante de Dependiente y propuesta de Evaluación del Desempeño de Tareas.
A1 Santos Bethencourt, Nareme
K1 análisis del trabajo
K1 evaluación del desempeño
K1 desempeño de tarea
AB The aim of this work is to build an performance appraisal instrument of taskperformance for ‘shop assistant’ in Stradivarius, which belongs to GrupoNúmero Uno, as well as submitting a proposal. A work analysis was elaboratedto shop assistant through a semi-structure interview, job description and aninventory task. 10 employers participated (persons in charge and shopassistants) with a rate of age between 24 and 37 years old, occupied in the jobbetween 1 and 12 years and the level of studies are from primary toSuperior grade formative course. From this analysis, it was elaborated anperformance appraisal instrument of task performance, more specific, a BOSScale of compound criteria. This scale contains 15 items which are divided intotwo dimensions: atención al cliente y organización y mantenimiento del local. Itis proposed a process for the work task performance.
YR 2018
FD 2018
LK http://riull.ull.es/xmlui/handle/915/7364
UL http://riull.ull.es/xmlui/handle/915/7364
LA es
NO Máster Universitario en Desarrollo y Gestión de Recursos Humanos Por la Ull
DS Repositorio institucional de la Universidad de La Laguna
RD 26-dic-2024