Acercamiento al problema del disruption management

Abstract

Las aerolíneas tienen que manejar recursos valiosos de la forma mas eficiente posible. Por eso cuando se enfrentan a un imprevisto, tienen que estar preparadas para reaccionar de manera rápida. Al conjunto de decisiones que se toman al respecto se les llama ‘disruption management’. En este trabajo en primer lugar se presenta el problema de forma general, intentando entender las razones, y maneras eficaces de atajarlo. A continuación se presentan en detalle una serie de soluciones, y finalmente se exponen las conclusiones.

Airlines have to manage many valuable resources in the most efficient way possible. This is why when a disruption occurs in their plans, they need to be prepared to react in a quick manner. The decisions taken in this area are called the disruption management. In this Master Thesis is first presented the problem in a general manner, trying to understand the reasons, on how to find efficient ways of dealing with it. Then several proposed solutions are review in more detail, and finally conclusions are posed.